This is an editorial inbox for an independent review site. It is the right place to report a wrong figure, a broken link, or a page that contradicts the operator’s live terms. It is the wrong place for anything involving your actual account, because we have no access to it and never will.
Our address: contact@カジノミー.tokyo. The operator’s player support is support@casino.me, with Japanese live chat reviewed at 16:00–24:00 JST — some guides print 15:00–01:00 instead, so treat overnight as email-only either way.
| What you need | Who handles it |
|---|---|
| A figure on this site looks wrong, or a link is broken | contact@カジノミー.tokyo |
| Login failure, lockout, password reset | support@casino.me — see the triage page first |
| Verification documents, KYC rejection | support@casino.me. Never send documents to us |
| A withdrawal is late, or a bonus was removed | support@casino.me — take the withdrawal checklist with you |
| Deposit limits, cool-off, self-exclusion | support@casino.me. Say explicitly which one you want |
| Closing an account | support@casino.me — read the closure order of operations first |
| Commercial or affiliate enquiry | contact@カジノミー.tokyo — we read these and rarely reply |
What to put in a correction email
A good correction takes us ten minutes to action. A vague one takes a week and often goes nowhere. Give us the page URL, quote the sentence you are disputing, and tell us where the better information lives — a clause in the live terms is ideal, a dated screenshot of the cashier is nearly as good.
- The URL
Which page, in which language. Our Japanese and English pages carry the same facts but different sentences, so a fix often has to be made twice. - The claim you are disputing
Quote our sentence. It is faster than describing it. - Your source
The clause, the screen, or the terms section that says otherwise. Dated, if you have it. - Nothing personal
We do not need your account name, your balance, or your documents to fix a number on a page.
Things we genuinely cannot do
We cannot reset a password, unlock an account, release a held withdrawal, restore a voided bonus, verify identity documents, apply a deposit limit, or close an account. None of those controls exist on our side. If a message asking for one arrives here, the most we can do is point you back to the operator, and by then you have lost a day.
We also cannot give legal or tax advice about gambling in Japan. The legal page explains the shape of the law and why we send that question to a lawyer and a tax accountant instead of answering it.
Please do not email identity documents, passport scans, bank statements or card images to this address. We are not a verification desk and we do not want to hold them. If you have already sent documents somewhere you now doubt, change the password on the email account they were sent from and tell the operator.
What to expect back
We read everything that arrives. We answer what we can, in Japanese or English, and we do not promise a response time — this is a small editorial desk, not a support queue, and pretending otherwise would be the same overclaiming we criticise elsewhere. Corrections that come with a source get handled fastest, because they need no research.
If operator support does not resolve it
This is worth knowing before you need it. The brand is licensed offshore, and the sources disagree about whether that licence sits with Curaçao or with Anjouan. Neither jurisdiction offers an independent dispute-resolution route comparable to Malta or Great Britain, so an unresolved complaint is largely a negotiation with the operator rather than an appeal to a regulator.
What that means practically: your own records are the strongest asset you have. Keep the transaction history, the withdrawal reference and its timestamp, the balance split between real and bonus money, and the ticket numbers from every exchange with support. Ask for a case reference in the first reply and quote it in every message afterwards. A complaint with dates and references attached gets a different answer from one without.
We cannot arbitrate any of this, and we should not pretend otherwise. What we can do is make sure the pages describing the mechanism are accurate, which is exactly why the correction inbox exists.
Also useful: who publishes this site and how it is funded, the terms covering these pages, and how to ask for limits or self-exclusion.
FAQ
- What should I email the editorial desk about?
- Anything wrong on these pages: a figure that contradicts the live terms, a broken link, or a translation that drifts between the Japanese and English versions.
- Can you reset my Casino Me password or unlock my account?
- No. We have no access to any player account. Password, lockout and access problems go to support@casino.me, and the login troubleshooting page lists the checks worth running first.
- My withdrawal is late. Can you chase it?
- No, but the withdrawal page explains where the delay usually sits — most often unfinished verification. Take the timestamps and reference number to operator support.
- Should I send my ID documents here?
- Never. We are not a verification desk and we do not want to hold identity documents. Verification goes only to the operator through its own prompt or support address.
- Do you reply to everything?
- We read everything and answer what we can, but this is a small editorial desk rather than a support queue, so we do not promise a response time. Corrections that arrive with a source get handled fastest.
- Can I write in Japanese?
- Yes. The desk reads Japanese and English, and a correction in either language is equally welcome.
- When is the operator's support open?
- Japanese live chat is reviewed at 16:00 to 24:00 JST, though some guides print 15:00 to 01:00. Email is accepted around the clock, so overnight problems are email-only.
- Do you take commercial enquiries?
- They arrive at the same address and are read, but rarely answered. Editorial corrections take priority.
Where these numbers come from
We have no access to an operator back office. Every amount, multiplier and limit on this page is cross-read from Japanese-language reviews refreshed in 2026 (znaki.fm updated 21 July 2026, japanesecasino, betbaka, casinoonline.jp, casino-winnersclub) and the terms those reviews quote.
Where sources disagree we print both readings rather than pick one. Four conflicts are live. The operator and licence (Lemon Lama Limitada under Anjouan ALSI-202505046-FI2, versus Sweetspot N.V. under Curaçao 8048/JAZ2015-004). The bonus expiry, 30 days or 60. Whether a claimed Cash ME balance is wager-free cash or bonus money at 20×. And the VIP entry bar, where one guide prints $10,000 deposited over 60 days while another says the thresholds are not published at all. Live-chat hours also split between 15:00–01:00 and 16:00–24:00 JST. The primary source is always the terms and footer licence line on casino.me.
Found an error? Email contact@カジノミー.tokyo with the URL and the correct wording. We edit the HTML and move the update date.
Age, licence, responsible play
18+This site is not for anyone under 18. Japan’s integrated resorts use 20 and the operator’s own age rule applies to the product. Accounts are USD, so conversion costs land in both directions.
Guides refreshed in 2026 name Lemon Lama Limitada (Costa Rica) as operator under an Anjouan, Union of Comoros licence, ALSI-202505046-FI2. Earlier write-ups name Sweetspot N.V. in Curaçao under 8048/JAZ2015-004. The footer licence line on the live site is the only authority on which applies today.
Detail sits on licence & safety, Japanese gambling law on the legal page, and self-exclusion on responsible play.
Updated 20 Aug 2026 — contact@カジノミー.tokyo
The wrong inbox costs you a day
Account problems: the operator. Copy errors: this desk.