Closing this account is an email, not a button. And the order you do things in decides whether your balance, your bonus or a pending withdrawal gets stranded. This page is only about that order.
Whether a self-service delete control exists is something we could not confirm. What Japanese reviews describe is a request to support with a reason, an option to pause for a set period, and reopening through support as well. So the sequence below assumes email.
What goes wrong when the order is wrong
Ask for closure first and you close the payout window with it. If verification is unfinished, sending documents becomes a conversation about an account that no longer works, which is a slower conversation. How a pending withdrawal is treated by a closure request is not something the published guides settle, and unconfirmed is not the same as fine.
Close during wagering and assume the bonus balance is gone. The balance is separated, so moving real money kills the bonus side — and closure is moving real money.
Close without records and you lose the ability to say what was there. A frozen account does not show you its own balance.
The sequence that strands nothing
- Capture everything
Real balance, bonus balance, the Cash ME meter, any pending withdrawal. Screenshots with a visible clock. After closure you cannot check any of it. - Decide what happens to the bonus
Withdrawing real money before wagering is complete removes the bonus side. Decide to write it off, and do not reopen that negotiation later. Terms are on the first-deposit bonus page. - Finish verification
Documents gate the payout, not the closure. Photo ID plus proof of address issued within three months, all four corners in frame, sent through the in-site prompt or to support@casino.me. Detail on the sign-up page. - Confirm your exit rail
Cards cannot pay out. Bank transfers start at $50. Per-request caps sit near $5,000. Sort this before you request anything, so no unpayable remainder is left behind. - Request the withdrawal
A fee applies from the third request inside 24 hours, printed as 3% in one guide. One consolidated request beats several small ones. - Wait for arrival, not for processed
Confirm the money is in your bank or wallet. Processing is quoted inside 24 hours, with up to five business days to land.Send the closure email before this and you have fewer people left to chase. - Send the closure email
Template in the next section. State on line two whether this is a plain closure or self-exclusion. - Keep the case reference
Save the number from the reply, and ask for marketing to be switched off in the same message.
| Item | Detail |
|---|---|
| At registration | Not required |
| When it is triggered | Before a withdrawal is processed, and once cumulative deposits reach $3,000 |
| Review time | Stated as within 24 hours |
| Photo ID | Passport, driving licence, My Number card, or resident register card |
| Proof of address | Residence certificate, utility bill or bank statement issued within 3 months |
| How to send | In-site prompt or email to support. All four corners of the document must be visible |
| Common rejection | Name or address does not match the account. Names are registered in full-width katakana |
What the closure email should say
No essay required. Support needs two things: enough to identify the account, and an unambiguous statement of what you want.
Plain closure versus self-exclusion
Both stop you using the account, but they are asked for differently because they are for different problems. If you are undecided, choose the one where coming back is deliberately difficult.
| Question | Plain closure | Self-exclusion |
|---|---|---|
| Purpose | Tidying up an account you no longer use | Making play impossible |
| How to word it | Ask for the account to be closed | Ask for self-exclusion and give the period as a number |
| Coming back | Reopening via support is the described route | Designed to resist reversal, which is the point |
| Marketing | Ask separately for it to stop | Always include the request in the same email |
| Do it alongside | Delete saved card details | Cut the payment side off: wallet 2FA, notifications off |
| If you are unsure | Easy to regret | The safer of the two |
The thinking behind self-imposed limits sits on the responsible play page. If closure is one move in a plan, what you put either side of it matters more than the email itself.
What survives the closure
Assume the records do. Identity and anti-money-laundering files are generally retained by operators for a period. How long that period runs here, and how a deletion request is handled in this jurisdiction, is not in the published guides. [VERIFY: post-closure data retention period and how deletion requests are handled]
Sister brands such as Casitabi are separate sites with separate accounts. We have not confirmed any mechanism that closes them together, so plan on repeating the whole sequence for each one you use.
Marketing lives in two places: the email and SMS toggles in the account, and the unsubscribe link at the foot of the messages themselves. Doing one and not the other leaves mail arriving.
Three things are worth keeping on your side: the final balance screenshot, proof the money arrived, and the closure case reference. With those you can hold a conversation later. Without them you are arguing from memory, which — as the licence page explains — is a weak position offshore.
About reopening
After a plain closure, reopening through support is the described route. Self-exclusion is built to resist that, and its resistance is the evidence it is working.
One question is worth asking yourself before you request a reopen: what actually changed? Did you write down a limit? If not, you are going back to the same room.
Do not register a fresh account to get around a closed one. Rules against duplicate accounts are standard in this industry, and a breach usually surfaces at the withdrawal stage, which is the worst possible moment. Check the live terms.
Documented in the guides
- Closure by email request
- A timed pause as an option
- Reopening described as a support request
- Marketing toggles plus an unsubscribe link
- Verification before payout
Not confirmed anywhere
- Whether an instant self-delete control exists
- How long data is retained after closure
- How a pending withdrawal is treated by closure
- Whether sister-brand accounts can be closed together
- How many days the closure itself takes
Related: payout speed and fees, when you cannot get into the account, self-imposed limits, and the editorial contact page. Documents go to the operator and nowhere else.
FAQ
- Can I close a Casino Me account myself?
- We could not confirm an instant self-delete control. What the guides describe is an email request to support@casino.me stating that you want the account closed.
- What should I do before closing?
- Screenshot balances and bonuses, finish verification, withdraw the real money, and confirm the funds arrived. The closure email is the last step, not the first.
- What happens if I close with a balance still there?
- How closure treats a remaining balance or a pending withdrawal is not settled in the published guides, which is exactly why the money should be out first.
- What happens to my bonus when I close?
- Assume it is gone. The balance is separated, so withdrawing real money removes the bonus side, and closure is a withdrawal of real money.
- How do I word self-exclusion instead of closure?
- Say so explicitly on the second line and give the period as a number or as indefinite. Vague phrasing does not reliably get read the way you intended.
- Can I reopen the account later?
- After a plain closure, reopening is described as a support request. Do not register a new account to bypass a closed one, since duplicate accounts are a standard breach.
- Is my personal data deleted after closure?
- Identity and anti-money-laundering records are generally retained for a period. The length of that period and the handling of deletion requests are not published, so ask the operator directly.
- Can I stop just the marketing email?
- Check both places: the email and SMS toggles inside the account, and the unsubscribe link at the bottom of the messages. Doing only one often leaves mail arriving.
Where these numbers come from
We have no access to an operator back office. Every amount, multiplier and limit on this page is cross-read from Japanese-language reviews refreshed in 2026 (znaki.fm updated 21 July 2026, japanesecasino, betbaka, casinoonline.jp, casino-winnersclub) and the terms those reviews quote.
Where sources disagree we print both readings rather than pick one. Four conflicts are live. The operator and licence (Lemon Lama Limitada under Anjouan ALSI-202505046-FI2, versus Sweetspot N.V. under Curaçao 8048/JAZ2015-004). The bonus expiry, 30 days or 60. Whether a claimed Cash ME balance is wager-free cash or bonus money at 20×. And the VIP entry bar, where one guide prints $10,000 deposited over 60 days while another says the thresholds are not published at all. Live-chat hours also split between 15:00–01:00 and 16:00–24:00 JST. The primary source is always the terms and footer licence line on casino.me.
Found an error? Email contact@カジノミー.tokyo with the URL and the correct wording. We edit the HTML and move the update date.
Age, licence, responsible play
18+This site is not for anyone under 18. Japan’s integrated resorts use 20 and the operator’s own age rule applies to the product. Accounts are USD, so conversion costs land in both directions.
Guides refreshed in 2026 name Lemon Lama Limitada (Costa Rica) as operator under an Anjouan, Union of Comoros licence, ALSI-202505046-FI2. Earlier write-ups name Sweetspot N.V. in Curaçao under 8048/JAZ2015-004. The footer licence line on the live site is the only authority on which applies today.
Detail sits on licence & safety, Japanese gambling law on the legal page, and self-exclusion on responsible play.
Updated 20 Aug 2026 — contact@カジノミー.tokyo
Money in hand before the email
Verification and withdrawal come before closure. Keep your own records.